Refund Policy

SECTION 1 - Returns & Refunds

Our return and refund policies align with Australian Consumer Law Consumer Rights & Guarantees.

We strive to accommodate our customers whenever possible. Please review the details below, as well as any instructions provided on individual product pages, to ensure proper use and safety.

By making a purchase, you agree to all terms outlined below. For questions or concerns regarding returns, please reach out via our Contact form on the "Contact Us" page.

We offer a 14-day "Risk-Free - Money Back Guarantee." If you receive an item and change your mind within 14 days, you're eligible for a full refund.

For refunds requested after 14 days due to a faulty or damaged product, we ask that you provide images or videos showing the issue and a brief explanation of the delay in reporting it. According to Australian Consumer Law, there’s no time limit on refunds for faulty items, but we encourage you to report issues promptly.

Refunds do not apply after 14 days if:

• You received the order and changed your mind.
• The order was placed by mistake and reported after 14 days.
• You found a cheaper price elsewhere.
• The product was misused in a way that caused damage or used against our advice.
• You decided the product was no longer needed.
• You knew or were informed of any faults prior to purchase.

Please handle our products carefully, as they may be delicate. Damage caused by exposure to harmful substances or liquids, especially after the 14-day period, is not eligible for return.

Often, we can issue refunds without requiring a product return. In such cases, we still ask that the product remains in good condition. For a refund based on a change of mind within the first 14 days, the item must be in good physical condition.

Before returning an item (if requested), please contact us via our website’s contact page with your order number to confirm your identity. We prefer website inquiries over social media for faster response.

If we request a return, we will provide a return address. Should your refund fall within our policy, we will reimburse the return shipping cost (you'll need to pay it initially), provided a valid receipt is shown to us. We reimburse via bank transfer or PayPal.

Once your refund is processed, expect the funds to reach your payment method within 5-10 business days, excluding weekends and holidays. If the funds have not arrived within 10 business days, please contact your bank and then reach out to us for further assistance.

SECTION 2 - Late or Missing Refunds

If you haven't received a refund yet, please check your bank account and then contact your bank, as some processing times vary. If you still have not received your refund after these steps, reach out to us via the contact form. Refunds typically take up to 5 business days, but this may vary; please keep us updated.

SECTION 3 - Shipping

We cover return shipping costs for faulty products if we ask you to return them. If you request a refund within 14 days and we request a return, we will also cover that shipping cost. Any additional return shipping requests beyond our refund policy or outside the 14-day period will be at our discretion.

Ending Notes & Recap

For any additional questions, please review this page or contact us via our website’s Contact page.

Please note, social media may not be the fastest way to reach us. For a prompt response, use our contact form; we strive to reply within 24-48 business hours (Mon - Fri).

We aim to handle all matters professionally. If you’re genuinely unsatisfied with your order or product, reach out so we can work together on a solution.

For more on shipping times, please refer to our "Shipping Information" page in the website header or footer. Thank you for choosing us—we’re proud to ship directly from Australian warehouses.