Frequently Asked Questions
Got questions? Find quick answers to our most common queries here! For further assistance, our support team is just a message away via the “Contact Us” page, with responses typically within 24-48 hours.
How can I get in contact with iOpener Essentials?
If you’d like to reach our support team, please use the “Contact Us” page on our website. Our friendly staff will respond within 24-48 hours.
Where are the products located and shipped from?
All products are located and shipped from Australia, with warehouses in Victoria and New South Wales based on stock levels and demand.
What types of payment do you accept?
We accept all major credit cards, PayPal, and Buy Now Pay Later options available throughout our website for flexible payment.
Is delivery free?
Yes, all orders placed in Australia qualify for fast and free nationwide delivery.
What if my order is delayed?
If your order is delayed, first check our ‘Shipping Information’ page for more details, then look for the Shipping Confirmation email (which may be in your spam/junk folder). If you still need assistance, please contact us via the Contact Us page.
What currency is the store in?
All prices on our website are displayed in AUD.
How long does it take to process an order?
Orders are processed within 24-48 hours before shipment. For further information on estimated delivery times, check our ‘Shipping Information’ page.
Can I cancel or change my order?
If you need to make changes or cancel an order, please reach out to our support team immediately via the Contact Us page. We’ll do our best to accommodate any requests before the order is processed.
Do you offer a money-back guarantee?
Yes, we offer a 14-day Risk-Free Money-Back Guarantee. If you’re not satisfied with your purchase, please refer to our Returns & Refunds policy for details on how to initiate a return.
Do you ship internationally?
Currently, we ship within Australia and New Zealand only. We’re working on expanding our reach, so stay tuned for updates.
What should I do if I receive a damaged or incorrect item?
If you receive an item that’s damaged or incorrect, please contact us with your order number, a description, and photos of the issue so we can resolve it promptly.
