Privacy Policy

Last updated: November 11, 2024

This Privacy Policy describes how iOpener Essentials (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.iopeneressentials.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, Third-Party Websites and Links.

How We Use Your Personal Information
  • Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and other functionalities. Shopify may also enhance your shopping experience by matching your account with other Shopify services you may use, as outlined in Shopify's Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending communications via email, text message, or postal mail and displaying advertisements on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent or malicious activity. If you register an account, you are responsible for keeping your credentials safe. Contact us immediately if you believe your account has been compromised.
  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.
Cookies

We use Cookies to power and improve our Site and Services, run analytics, and tailor services, products, and advertising on our Site and other websites. For specific information on the Cookies used in powering our store with Shopify, see Shopify's Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy, including:

  • Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners for advertising and service provision.
  • With your consent, such as to ship products or use social media widgets or integrations.
  • Corporate group or affiliates in our legitimate business interests.
  • Business transactions such as mergers or to comply with legal obligations (e.g., subpoenas, search warrants), enforce terms of service, or protect rights.

We disclose the following categories of personal information and sensitive personal information about users as necessary:

  • Identifiers, commercial information, internet activity, and geolocation data.
Third-Party Websites and Links

Our Site may provide links to websites operated by third parties. We are not responsible for the privacy or security of these sites, and you should review their privacy and security policies. Information you provide on public platforms may be viewable by others.

Children's Data

The Services are not intended for children, and we do not knowingly collect information about children. If you are a parent or guardian of a child who has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

We implement security measures but cannot guarantee "perfect security." The retention period for personal information depends on factors such as account maintenance, service provision, legal obligations, and resolving disputes.

Your Rights

Depending on your location, you may have rights to access, delete, correct, or restrict the processing of your personal information. You may exercise these rights on our Site or by contacting us directly. We may require proof of identity for verification and may respond to authorized agents on your behalf.

Complaints

For complaints about how we process your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred outside your country. If your information is transferred out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact

For questions about our privacy practices or to exercise your rights, please contact us at support@iopeneressentials.com.

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